Argyll Self Catering Holidays

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COVID-19 GUEST INFORMATION 

UPDATED 29 JUNE 2020

COVID-19 SCOTTISH GOVERNMENT INFORMATION
The Scottish Government have announced Self Catering holidays in Scotland are to open from the 03 July 2020. Argyll Self Catering Holidays are now accepting bookings and enquiries for holiday dates beyond the 03 July 2020 in Argyll, West Coast Scotland.

FOR ALL SCOTTISH GOVERNMENT Guidence:
https://www.gov.uk/coronavirus

Customers are advised to keep up to date with the latest Scottish Government advice on travel and should take in to account the latest guidance and their own personal circumstances before deciding whether to travel.

We understand that customers may have questions or queries they wish to ask before they make a booking at the current time. Please ensure we will get back to you as soon as we can.

We are experiencing high volumes of customers who have had their holidays impacted by the COVID-19 public health guidelines. We thank everyone for their patience as we work through your enquiries and bookings as quickly as we can.

WAITING TO PAY BALANCE OF YOUR HOLIDAY
If you have a booking already in place between 03 July & 30 August and you have not yet paid your balance, you will receive an email requesting payment shortly.

BOOKINGS FROM 03 JULY
ALL new bookings made from 03 July 2020 normal terms and conditions apply. If a new Covid19 lock down is authorised by the UK or Scottish Governments then same rules apply as bookings made prior to 19 June 2020.

BOOKINGS MADE PRIOR TO 19 JUNE 2020
ALL bookings that have been made prior to 19 June 2020 and if your accommodation is not being provided for any reason, then you will be able to choose one of the following three options:

•A full refund.
•Transfer to a later date.
•A Credit Voucher to rebook your holiday until 12/2021.

Customers must always ensure they follow the latest government guidance whilst on holiday.

Safer Stays Principles
Protection for Housekeeping.
Cleaning and Sanitising.
Increased cleaning time.
Removal of non-essential items.
Managing and reporting cases.
Safer check-in.
Social distancing.

FURTHER TRAVEL RESTRICTIONS
If the the Scottish Government impose further travel restrictions and you can no longer travel customers can book with confidence and know that if you are unable to travel you will have options to amend your booking as needed.

We have introduced a number of polices that allow guests as much flexibility as possible around their self catering holiday, allowing bookings to be amended, extending balance payment dates and other options where needed.

FOR ALL SCOTTISH GOVERNMENT Guidence:
https://www.gov.uk/coronavirus

PROPERTY FEATURES & INCLUSIONS
In light of COVID-19 please ensure you check all features. There will be properties who have adopted new practices and measures in line with Government guidance so to keep us all safe. This may include new Arrival Instructions, Check-in times, Departure rules, if you are required to bring own bath towels etc. Please check when making your booking. Holiday properties owners have had to eliminate many items from the propery such as excess crockery, utensils, cushions, iron, ironing board, hairdryer, in order to prioritise the safety and well-being of you and your family. Hopefully these measures will not have to continue for too long!

Please check all Arrival Instructions that will be emailed to you prior to your holiday.

LOCAL AMENITIES
When booking your self catering holiday please be mindful when travelling to your holiday destination that shops, attractions, pubs and other establishments are always subject to changes in their opening times and availability. It is not possible for anyone to predict the availability of such amenities and customers should always check directly with particular businesses if these are crucial to their holiday plans.

TRAVELLING TO ARGYLL COMMUNITIES
For all customers travelling to Argyll and to our communities we ask you to please respect the local commumities, follow the social distant rules and do your best to help the local communities to stay safe whilst visiting on your holiday.

FOR ALL SCOTTISH GOVERNMENT Guidence:
https://www.gov.uk/coronavirus

COVID-19 Government Legislative disclaimer and Safety Procedures.

1. All adults above the age of 16 residing in Argyll Self Catering Holidays holiday properties are required to read the following information, accepting the terms and conditions when making a booking this will confirm you have read, understood, and will comply with these items.  

2. Guests, prior to arrival, who are exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their arrival must follow the Government instruction to self-isolate and follow NHS guidelines.  Therefore, they should contact us to rebook or gain a refund but must not come and stay in any of Argyll Self Catering Holiday self-catering properties.

3. Similarly, any guest in one of the vulnerable groups identified by the Government should follow Government advice to self-isolate.  They should not arrive at any Argyll Self Catering Holidays holiday properties.

4. Guests showing signs of Covid-19 (has a fever, cough or loses their sense of smell or taste), should advise the Owner and/or Argyll Self Catering Holidays whilst staying at the properties are required to go for a test, these need to be booked online, or call 0800 028 2816. The nearest test centre is in Glasgow. If negative the guest will be required to prove the negative result. If positive then the guest must immediately leave the holiday property. If for any reason that it is not, and self-isolation is required to take place at any of Argyll Self Catering Holidays properties then all fees for all bookings affected by this self-isolation will be borne by the guest.

5. Due to Government changes of travel restrictions, and if we are unable to open or we have to close holiday properties we will contact you to re-arrange a new date to roll your deposit over for another stay with us, or you can request a refund.

6. Argyll Self Catering Holidays have advised all property owners the Scottish Government protocols, cleaning practices and measure to keep inline with Government guidance.

7. Guests to stay at your booked holiday property stay at your own risk.

8. If you feel that you are unable adhere to all the changes set out, contact us and we will refund your deposit.

9. Government guidelines are that guests can stay overnight away from your home with your own household or support bubble, or with members of one other household.

10. Guests should not gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining out or going to the pub.

For all Scottish Government Guidence: https://www.gov.uk/coronavirus OR
UK ttps://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do-after-4-july  


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